Cancellation, Returns & Refund Policy Overview
Cancellation, Returns & Refund Policy Overview
Order Cancellation
Orders can only be cancelled before processing or shipment begins.
Approved cancellations before dispatch will receive a full refund.
Orders already shipped cannot be cancelled.
Returns Policy
Returns must be requested within 14 days of receiving the order.
Requirements:
Unused condition
Original packaging included
Valid proof of purchase
Return approval must be obtained before sending items back.
Customers may be responsible for one combined shipping cost.
No restocking fee applies.
Refund Process
Once the returned item is inspected, confirmation will be sent by email.
Refunds are issued to the original payment method after approval.
Processing may take several business days.
Late Refund Issues
If refund is not received:
Recheck account
Contact card issuer
Contact bank
Support email:
Return Shipping Rules
Instructions will be provided after approval.
Customer pays return shipping for non-defective returns.
We cover return shipping for faulty or incorrect items.